Strategy and Execution

I dove headfirst into understanding the dynamics of this new team. From friendly chats to studying their work patterns, I began to piece together a plan.

My strategy was simple: identify each team member's motivation and assign tasks accordingly. I believed that by playing to their strengths, we could improve our efficiency.

To show my commitment and foster unity, I personally handled some tickets too. It was a small gesture but one that made a significant impact on our team morale.

Outcome

Our collective efforts bore fruit sooner than we expected. In just a month and a half, we reduced the ticket backlog by 87%.

Learning and Improvement

However, success came with its own lessons. The transition was challenging for the previous team head, highlighting the need for better change management.

Conclusion

This experience was a journey filled with learning, team building, and overcoming obstacles. I learned that sometimes, stepping outside your comfort zone can lead to incredible things. And though every team is different, the principles of understanding, cooperation, and playing to each member's strengths remain the same.